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Course Overview:
Program Aim
The aim of the programme is to provide a thorough grounding in the essentials of managing performance; what we can do to motivate our staff to facilitate better effort, and better skills; the common barriers to performance improvement; the importance of targeting stakeholders' needs; and the vital role of line managers.
Learning objectives
You will review your organization’s
- Performance management systems
- Performance needs analysis
- Performance culture
- Project and teamwork skills
- Leadership and readiness for change
On the basis of your review, you will produce practical proposals for change and improvement. As part of this, you will seek to communicate
- The mission and values of the organization
- Better focus on performance as a means of advancement, including
- Competence based appointments and promotions
- Use of measures and goals
- Relating reward to performance
Course content
- Performance management and the elements of performance management systems
- Measures and outcomes
- Appraisal and appraisal interviewing
- Mission statements and communicating organization values
- Motivation, incentivizing, and organization culture, including ethical and value-related issues
- Change management, and the reasons for resistance to change
- Competence development and the learning organization
Customer focus and quality systems
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